The purchase of a product consisting downloadable documents from Resources for Headteachers is a final purchase which means that we are unable to offer a refund once an account has been activated as the customer then has immediate access to the downloadable documents and no refunds can be issued for any reason.
However, if any downloaded document is found to be defective, the Teachers Resource Centre Ltd will provide a replacement at no cost.
This is because the nature of digital products and method of instantaneous delivery which means that the customer can ask for a refund yet still retain the full benefit of the product. You should therefore ensure that the documents available match your requirements before you purchase (sample documents are available to download). However if you are unsure please contact us before you make your purchase.
Teachers Resource Centre Ltd will not be liable for any claims of non-receipt of downloads that was the result of an incorrect email address provided by you to Teachers Resource Centre Ltd. If you are not able to access your account to download the documents because your email address was entered incorrectly, please contact us and we will update you account details to the correct address. The customer is responsible for providing a correct and functional email address.
This policy is in line with consumer protection for online digital products.