What data do we collect?
We will collect personal data as provided to us during the subscription order process including:
- username and password
- forename and surname
- school name
- contact address details
- email address
- telephone number
which you agree to supply us as accurate. We may hold personal data in order to maintain and improve the service we offer.
Legal basis for processing the data
Teachers Resource Centre Ltd uses the information collected on its Resources for Headteachers website for the following purposes:
- to supply the service requested or ordered by you;
- to provide and manage your account and our relationship with you;
- to contact you by post, phone, or email;
- to respond to enquiries and complaints;
- to comply with legal and regulatory obligations;
- to send you information about products or services that we believe are relevant to you;
- to evaluate, develop and improve our service to you;
- to make sure any marketing messages we send you are relevant to you;
- to share your information with our service providers.
It is within our legitimate interests to make sure that our customer accounts are well-managed, that our customers are provided with a high standard of service, and to protect our business interests and the interests of our customers.
If we believe that your use of the website is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the website about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
Will the data be shared with any third parties?
We do not sell your personal information to any third party.
However, we use two third parties to process personal data on our behalf. The third parties we use are Secure Trading Ltd (to process debit/credit card payments) and SchoolSend (for email marketing).
Secure Trading Ltd provides a virtual terminal service for Teachers Resource Centre Ltd to process Mail order/telephone order (MOTO) payments to purchase products from our website and it has a current PCI Data Security Standard Version 3.2 certificate carried out by NCC Group (www.nccgroup.trust)
SchoolSend is an email marketing platform provided by UK Mailing Limited that Teachers Resource Centre Ltd uses as a means to email prospective customers with information regarding Resources for Headteachers products.
How long will the data be stored for?
We will keep your information for as long as required by any laws that apply and for as long as we are allowed to for legitimate business purposes e.g. HMRC and VAT records.
Managing your details
Resources for Headteachers customers have access to amend/update their personal details at any time, by clicking on My Account to log in their account.
What rights does the data subject have?
You have the right to:
- ask us to remove your personal information from our systems
- ask us to amend or change the information we hold about you on our systems, and we will do so on your request.
- withdraw any permission you have previously given to allow us to use your information;
- ask us to stop or start sending you marketing messages;
- ask us to send you (or someone you nominate) a copy of the information we hold about you;
We may disclose personal data if required to do so by law or in good faith believe that such action is necessary to (a) conform with the edits of the law or comply with any legal process served on us or our website; and (b) protect and defend the rights of us, our website or users of our website.
If we believe that your use of the website or service is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the website or service about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
To use any of the rights set out above, or to discuss any other issue relating to your information, please contact us via the methods set out in the ‘Contact us’ section.
How we protect your information
We store your personal details on a secure server. This means that we use encryption technology and firewalls to protect your information from being accessed by anyone else.
Access is restricted to a limited number of authorised persons who need the access in order to administer our website or ensure its functionality, especially with regard to technical support.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
How to contact us
We welcome your views about our Privacy Statement and if you have questions or suggestions regarding the protection of your personal data processed in connection with the use of our website, please send an email to email@example.com
Alternatively, you can write to us at:
Teachers Resource Centre Ltd
Wyastone Business Park
By registering with us and continuing to use the service, you give your consent to the use of your personal data as set out in this Privacy Statement.
General Information about this website
This website is hosted in data centres in the United Kingdom. From time to time, we may transfer hosting from one location to another.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
Like most websites, this site uses Google Analytics (GA) to track user interaction.
We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
Although Google Analytics records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us.
The website server which sends the cookie uses this number to recognise you when you return to a site or browse from page to page. Only the server that sent a cookie can read, and therefore use, that cookie. Cookies are important in order for the internet to provide a more customised experience.
This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website. Information on deleting or controlling cookies is available at www.AboutCookies.org.
By using our website, you agree that we can place these types of cookies on your device.
Should you choose to contact us using the contact form on our Contact Us page, the form collects your name, telephone number and email address so that we can correspond with you.
None of the data that you supply will be stored by this website or passed to/be processed by any other third party data processors.